Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Profile information and preferences
• Property listings and related information
• Messages and communications with other users
• Payment information for premium services
• Identity verification documents when required

Automatically Collected Information

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location information (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Process property listings and facilitate connections
• Verify the authenticity of listings and users
• Send important updates and notifications
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

When you list a property or inquire about a listing, relevant information may be shared with other users to facilitate the connection. This includes your name, contact information, and any messages you send.

With Service Providers

We work with trusted third-party service providers who help us operate our platform, including payment processors, email services, and analytics providers. These partners are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account information confidential.

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You can access and update your personal information through your account settings or by contacting our support team.

Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request deletion of your account and personal information, subject to legal and operational requirements.

Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in emails or updating your preferences in your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Retained while your account is active
• Property listings: Retained for 2 years after removal
• Communication records: Retained for 3 years
• Financial records: Retained for 7 years as required by law

8. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you through our platform or via email.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.